Horology Vault Support

Email us

We read every message ourselves, and we reply within two business days.

Report a problem from the app

Use contact@horologyvault.app for your message. If your test build fills in a different recipient, change it before sending.

In Horology Vault, open Settings and tap Email Support, the first row.
Your email app opens a message to us with the app's version and build, your iPhone model and iOS version filled in, and nothing from your vault.
Tell us what you were doing, what you expected and what happened, then send it.

When the app shows a message about a problem, it may offer Email Support. Use it if you can: it usually also adds the problem's technical details, which help us find the cause. It adds nothing from your vault.

After a crash, use Report by Email. It's on the card Home shows after the app closed unexpectedly, on the screen the app shows if it keeps closing as it opens, and next to each problem in Settings › Recent Problems, which lists the crashes and slowdowns recorded on your iPhone in the last 30 days.

Report by Email first shows you the file it attaches, with its exact text, then opens an email to us with the file attached and the same details as Email Support in Settings. The file holds the problem's technical details, the app's version and build, your iPhone model and iOS version, and nothing about your watches. If Mail isn't set up, share the file and send it to the address above from any email app.

The app opens no connection of its own for this: you see the message, and you send it yourself.

Adding a recording, a voice memo or a screenshot

A short recording often shows a problem faster than words. When you write to us yourself:

A screen recording: start one from Control Center, show the problem, then stop it. The recording is saved in Photos; attach it to your email from there. Under a minute is usually enough.
A voice memo: record it in Voice Memos, then share it to Mail.
A screenshot: it's saved in Photos too; attach it the same way.

What not to send

Please leave out serial numbers, prices and other private details of your watches, unless we need them to solve the problem. A screenshot or a recording shows whatever was on your screen, so check it before you send it.

Questions and answers

Do I need an account?

No. There's no sign-up and no sign-in. Your collection is kept on your iPhone.

Does the app work offline?

Yes. Your vault, watch recognition, the reading of scanned papers, speech and Watch Expert all work on your iPhone. Exchange rates update when you're online, once you've allowed it; otherwise the app uses the last rates it downloaded.

Where is my data?

In the app's private storage on your iPhone, readable only while your iPhone is unlocked. Widgets read a copy kept in a shared area of your iPhone, which they can read while your iPhone is locked, once you have unlocked it after a restart; at the default level that copy holds no watch names, values or photos. If you turn on the encrypted backup, an encrypted copy is also kept in the app's own folder in your iCloud Drive. Like most apps, Horology Vault's data is also included in your iPhone's own iCloud or computer backups, under your iPhone's settings and Apple's terms. We have no copy unless you send us one, and we can't read your backups.

How do I back up and restore?

In Settings › Backup & Sync, tap Set Up Encrypted Backup and confirm your recovery key. Keep the key somewhere safe, away from this iPhone.

After that, tap Back Up Now to make a backup at once. To keep it up to date on its own, choose Daily, Weekly or Monthly for Automatic Backup, under Schedule on the same screen; it starts at Off.

To restore, open Settings › Backup & Sync and tap Restore Latest Backup on the iPhone that made the backup, or Restore with Recovery Key on another iPhone.

I lost my recovery key. Can you recover it?

No. The app encrypts your backup on your iPhone with your recovery key before it goes to iCloud, and the key never reaches us. Without it, a new iPhone can't decrypt your backup.

If you still have the iPhone that made the backup, it keeps its own copy of the key: open Settings › Backup & Sync, tap View Saved Recovery Key, and store the key somewhere safe.

How do I move to a new iPhone?

If you set up the new iPhone from an iCloud or computer backup of the old one, or with Quick Start, your vault comes with it. Your backup recovery key doesn't, so keep your copy. To move only your vault, there are two ways:

With the encrypted backup: on the new iPhone, signed in to iCloud with the same Apple Account, install Horology Vault, open Settings › Backup & Sync and tap Restore with Recovery Key. Each iPhone keeps its own copy of the key, so the new one asks you for it.
With a watch package: on the old iPhone, open Settings › Data & Sharing › Create Watch Package, choose Private Package, choose every watch and protect it with a password. Send it to the new iPhone, for example with AirDrop, and open Settings › Data & Sharing › Import Package there.

Can Siri use my watch names?

Not at first. In Settings › System Integrations, the Detail Level starts at Privacy First, and there the switch Let Siri and Search Use Watch Names stays off until you turn it on. Until then, Siri can't list or name your watches, and Spotlight shows none of them.

To let Siri use your watch names, turn on Let Siri and Search Use Watch Names, under Siri & Shortcuts in Settings › System Integrations; at Balanced and Detailed it is on unless you turn it off. At Privacy First, Siri and Spotlight then know each watch by its brand and model, never its reference, a value or a photo. At every level, Siri also knows a watch by a nickname the app's watch catalog gives its model or reference, such as Moonwatch, when it has one, and by the Spoken Name and Also Called names you give it in Add Watch or Edit Watch. With Spotlight Indexing on, Spotlight can show your watches too. The app gives your watch names to iOS, on your iPhone, so that Siri can understand them; for the watches it suggests to Siri, at most 40, it also gives each one's photo while Show Watch Images is on and, at Detailed, when you last wore it or that its service is due. When you log a wear in the app, it also tells iOS which watch you wore, so that Siri can suggest logging it again. Apple handles what you say to Siri under its own privacy policy.

What does Watch Expert need?

Watch Expert answers on your iPhone. Unless you choose a cloud AI provider and agree to what it would send, it sends nothing you ask it anywhere; a question you pin to Analytics is kept with your vault, and so in your backups. The questions the app can work out with its own rules get an answer on any iPhone. For the others, Watch Expert uses Apple's on-device model, which needs an iPhone that supports Apple Intelligence, with Apple Intelligence turned on in Settings › Apple Intelligence & Siri.

On an iPhone without Apple Intelligence, the rest of the app works as usual. Apple lists the requirements on its page about Apple Intelligence.

Which files can I import?

A watch package made by Horology Vault: open Settings › Data & Sharing › Import Package.

A list of your watches, from Add Watches › Import a File: a CSV or tab-separated file, an Excel workbook (.xlsx), a JSON file, a text file or a PDF. A list or table you copied goes in with Add Watches › Paste. For a Numbers or Google Sheets spreadsheet, copy the cells and paste them, or export a CSV or Excel copy first.

Which devices does it run on?

Horology Vault is designed for iPhone, and needs iOS 27 or later.

How do I delete everything?

Delete the app: iOS deletes its data from your iPhone.
If you turned on the encrypted backup, delete it from iCloud too: in your iPhone's Settings, tap your name, then iCloud, and delete Horology Vault's data from your iCloud storage.
Copies in iCloud or computer backups of your iPhone stay until you delete those backups.
Three small items can stay in your iPhone's Keychain after the app is deleted: your backup recovery key, a key for data the app can rebuild, and a code that tells your backups which iPhone wrote them. None of them holds your collection.
To have us delete what we hold about you, such as the emails you sent us, write to us (see your privacy rights below).

Do you receive crash reports?

Through Apple, and when you send one yourself. If you use the App Store version, Apple shares crash reports and performance data about Horology Vault with us only if you've turned on Share With App Developers in your iPhone's privacy settings. If you test with TestFlight, Apple shares the test version's crash reports with us, as well as any feedback you send through TestFlight. The app also keeps a record of recent crashes and slowdowns on your iPhone, in Settings › Recent Problems, and we receive one only when you send it with Report by Email.

The app itself sends us nothing on its own. When you write to support, you see the message and send it yourself.

Known issues

Last updated: 11 November 2026.

None listed.

Your privacy rights

To see, correct or delete what we hold about you (support emails and our notes on the problems they report, the details we kept to invite you to test or to tell you about the release, and the crash data, your TestFlight details and feedback, and App Store reviews Apple shared with us), write to contact@horologyvault.app. We answer within 30 days. The privacy policy explains your rights in full.